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Sendoso

Customer Support Consultant

Provide exceptional customer support via calls, emails, chats and social media Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with…
Full Time Hybrid
$450 - $500 /hour

59 days left

Customer Support Consultant

by Sendoso in Telephone Support

59 days left

Customer Support Consultant

by Sendoso in Telephone Support
Full Time Hybrid

59 days left

Job role insights

  • Date posted

    June 17, 2024

  • Salary

    $450 - $500 /hour

  • Career level

    Senior

  • Qualification

    Certificate

  • Experience

    10+ Years

  • Quantity

    7 person

Description

  • Provide exceptional customer support via calls, emails, chats and social media
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services
  • Communicate with developers and other departments of various IT companies
What you need to succeed in this role:
  • Excellent Dutch and English (both C1 level, written and spoken)
  • Technical background
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
  • Experience in SaaS
  • Experience with CRM systems
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Skills

Customer Support
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